Terms & Conditions

Accepting these Terms

1.1 These Terms and Conditions form the agreement between you and Peterborough Casino for every part of our site, from the Lobby and Jackpots to the Live Casino and VIP Club.

1.2 Opening an account or placing any stake means you accept these Terms, along with our Promotion Terms, Personal Data Policy, Cookie Policy and the Safer Play, Verification and AML and Age Policy pages.

1.3 Once you register or stake any amount with us, these Terms are binding on you. Should you reject them, do not create an account or play.

Claiming bonuses

2.1 Promotions, the welcome offer and Peterborough Rewards are run under our Promotion Terms. On any bonus matter, the Promotion Terms take priority over these Terms.

2.2 VIP Club membership is by invitation and offered at our discretion.

Raising a complaint

3.1 Complaints go to [email protected] by email. State when the event occurred, giving both date and time, plus your username and a brief account of what took place.

3.2 We look into every complaint, may request screenshots or transaction details, and reply in writing by email.

3.3 Please keep all messages on one email thread so the full history stays together.

Opening an account

4.1 A person is limited to one account. Duplicate accounts we find are closed, with every bonus on them cancelled.

4.2 The details you give at registration must be accurate. If any of them change, correct them in your account settings.

4.3 Our identity and location checks, described on the Verification and AML page, are completed before you make your first deposit.

4.4 Keep your password strictly private. If you think your account has been accessed by someone other than you, contact us by email immediately.

Protecting our content

5.1 Ownership of the Peterborough Casino name and logo, plus the layout, copy and artwork of the site, rests with us or with our licensors. The software studio behind each game retains ownership of that game.

5.2 Private play is the only permitted use of the site. Our prior written permission is needed before any of its material is copied, framed, scraped or reproduced.

Limiting our liability

6.1 The site is offered on an as-available basis, and we cannot guarantee access without interruption.

6.2 Losses arising from faults with your equipment or network connection, from slow processing by external payment companies, or from circumstances we cannot reasonably control are not our responsibility.

6.3 Our liability on a single claim is capped at the amount you wagered on the play in question.

6.4 Nothing in these limits takes away any protection given to you by Canadian law that cannot lawfully be excluded.

Avoiding prohibited conduct

7.1 The following are not allowed:

collusion, chip dumping or coordinated play with others
software, scripts or bots that play for you
exploiting software errors or faults
playing on behalf of another person
using payment methods owned by someone else
hiding your location with a VPN or a similar tool
using your account to launder money or for any other unlawful purpose

7.2 Once such conduct is detected, affected plays may be voided, winnings withheld and the account closed. Where the law requires, we also notify the authorities.

Moving money in CAD

8.1 We display all account balances, wagers and payouts in Canadian dollars (CAD).

8.2 Deposits: Interac e-Transfer, Visa, Mastercard, Apple Pay, Google Pay, PayPal, Online Banking / Trustly, iDebit, MuchBetter, Payz (ecoPayz) and Bank Wire / Transfer. The minimum deposit is C$10.

8.3 Withdrawals: Interac e-Transfer, Visa, Apple Pay, PayPal, Online Banking / Trustly, iDebit and Payz (ecoPayz). Each withdrawal must be at least C$50, and no more than C$25,000 can be withdrawn per day.

8.4 Once approved, a withdrawal through most methods takes between 1 and 4 hours, while a bank wire may need up to 12 hours.

8.5 No fees apply when you deposit or withdraw. Any payment method on your account must belong to you personally. Where a previous deposit method can receive payouts, your withdrawal is returned to it.

Changing these Terms

9.1 These Terms may be revised when our services, payment arrangements or the law change.

9.2 Each update is published here showing its new date. Material changes are communicated to account holders by email or when they next log in.

9.3 If you keep playing after that notice, the revised Terms apply.

Playing our games

10.1 The rules and payout details of each title are shown on its help screen.

10.2 Slots and digital table titles in the Lobby produce outcomes through a random number generator (RNG).

10.3 Studio dealers run Live Casino games in real time. The studio's logged outcome stands as final.

10.4 A game or system malfunction cancels every affected play and payout. Stakes on a cancelled round are refunded to your balance.

Checking eligibility

11.1 You may play only if you are located in Canada and are aged 19 or over.

11.2 We admit players only where their home jurisdiction's laws let them play with us, and we apply Canadian requirements for age verification, identity checks and anti-money laundering.

11.3 Our Age Policy explains how we prevent underage play.