Personal Data Policy
Collecting your data
1.1 To register, you give us your username, full name, email, home address, date of birth and a password, which we keep in protected form.
1.2 For verification: identity documents and the location data needed to confirm you are in Canada.
1.3 For payments: transaction records, the payment method used and the payout account.
1.4 From your play: stakes, games played, session times and any Safer Play limits you set.
1.5 Technical information: the IP address, device and browser you use, plus data collected through cookies.
1.6 What you write in messages to our support team.
Keeping data
2.1 Account, verification and transaction records are held after closure for the period that Canadian anti-money laundering, tax and gaming record rules require.
2.2 Marketing preferences are held until you change them.
2.3 After that, data is deleted or made anonymous.
Using your data
3.1 Your data is used to:
- run your account and the games you play
- confirm your age, identity and location
- handle deposits and withdrawals
- prevent fraud and money laundering
- apply Safer Play tools and limits
- send promotions, where you agree to them
- fix faults and improve the site
Sharing data with partners
4.1 We share data only as needed with payment processors, verification and geolocation providers, game studios and Live Casino providers, and the hosting, email and analytics services that run our site.
4.2 These partners act under contract and may use the data only for the service they provide to us.
4.3 We also disclose data to authorities where Canadian law requires it.
4.4 We never sell personal data.
Exercising your rights
5.1 You have the right to see the data we hold about you, have errors corrected, have data deleted, or object to a use such as marketing.
5.2 Legal obligations require us to hold some records after a deletion request. Where this limits what we can erase, we will tell you.
5.3 Send requests by email. We will verify your identity before acting on them.
Updating this policy
6.1 We revise this policy as legal requirements or our practices change. Each revision is published here, dated, and significant changes are emailed to account holders.
Choosing marketing preferences
7.1 Players receive marketing emails only after giving their consent.
7.2 To stop receiving them, update the preferences on your account or select the unsubscribe link that appears in each promotional email.
7.3 Service messages relating to security, payments and your account are still sent to you.
Securing your data
8.1 Encrypted connections, access controls and monitoring protect your data. Each staff role can access only what it needs.
Using cookies
9.1 Our Cookie Policy explains which cookies we use and the choices you have.
Relying on legal grounds
10.1 We process data:
- to perform our contract with you
- to meet our legal obligations on identity, age and money laundering
- for legitimate interests such as fraud prevention
- for marketing and non-essential cookies, with your consent
Transferring data abroad
11.1 Certain partners process data outside Canada. Our agreements oblige them to apply security equal to what Canadian law would require. Once stored abroad, data may become governed by the host country's laws.
Restricting access by age
12.1 Our services are for adults aged 19 or older.
12.2 If we find that a player below the minimum age owns an account, we close it and erase its data unless a legal duty requires retention. Our Age Policy explains this further.
Contacting us about your data
13.1 Email [email protected] with any question or request concerning your privacy.